Technical Support

AST have accumulated a wealth of experience in the field of repair, maintenance and installation of satellite equipment in both marine & land based environments worldwide. Fully trained in-house engineers can offer bespoke installations, training, repairs, software upgrades and PCB board replacements.

AST operate a 24 hour, 7 day a week helpline where we can offer support on the following:

technical help on products and services supplied by AST
billing enquiries (including emergency top-ups, deactivations & suspensions)
returns authorisation numbers

t: +44 (0)1493 441 485

e: customer.service@ast-uk.com

Coverage Maps

Alerts

30/07/10 - IsatPhone Pro firmware version 3.0.3
AST recommend all IsatPhone Pro customers should upgrade their handset to firmware version 3.0.3 which is available from ASTs Extranet.

This is a recommended upgrade meaning that issues fixed by the firmware either have minor benefit to the wider community of IsatPhone Pro users and/or contain an important fix but only for specific users. For handsets in the field, as a minimum, please distribute to customers who are planning to travel to New Zealand or the Fiji Islands.

To download the firmware and for full upgrade information please click here.

04/08/10 - FleetBroadband 150, 250 & 500 and EXPLORER 727 & 325 Upgrade - ver. 1.12
Please be informed that a new software version 1.12 for the Thrane & Thrane BGANX platform SAILOR 500, SAILOR 250, SAILOR 150, EXPLORER 727 & 325 has been released.

The new software, ver. 1.12 covers more new features and is correcting several known bugs. To view the full upgrade information and to download the firmware please log into the Extranet and then click here.

03/06/10 - BGAN LaunchPad 4.0.3 software update for Intel Mac OS
AST advise all BGAN customers to install BGAN LaunchPad 4.0.1 which is available.

New Features in this release:
Support for SUN Java distribution during installation on Windows PC
Supports Spanish, Japanese and Chinese language
Support for Windows 7 OS
Support for Netbooks

AST recommend that all BGAN customers run the latest versions of firmware.

02/02/10 - BGAN LaunchPad 4.0.3 software update for Windows 7, XP and Vista OS
The latest version of LaunchPad for FleetBroadband and EXPLORER 727 terminals is now available from the extranet.

All files and downloads are available from ASTs Extranet, please visit www.astextranet.com and click 'apply to become' a memeber.