Technical Support

AST have accumulated a wealth of experience in the field of repair, maintenance and installation of satellite equipment in both marine & land based environments worldwide. Fully trained in-house engineers can offer bespoke installations, training, repairs, software upgrades and PCB board replacements.

AST operate a 24 hour, 7 day a week helpline where we can offer support on the following:

  • technical help on products and services supplied by AST
  • billing enquiries (including emergency top-ups, deactivations & suspensions)
  • returns authorisation numbers

t: +44 (0)1493 441 485


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Inmarsat has been at the forefront of mobile satellite services for over 31 years.

They are recognised leaders in the satellite communications field & continue to introduce new technologies that redefine the standard for the industry.

Inmarsat's current fleet of 11-satellites already provides seamless mobile voice & data communications around the world, enabling users to make phone calls or connect to the internet - whenever & wherever they need - on land or at sea.

Latest firmware updates for Inmarsat products is available from

AST’s Extranet provides all product related information, firmware upgrades as well as the latest news from AST & AST hosted events & training courses - serving as a complete information sharing portal.

You will receive sales alerts advertising latest offers and promotions covering our entire product range.

As a member all technical information will be sent directly to your inbox, ensuring you never miss an outage or critical update.

To apply for an account, please go to and click ‘apply to become a member’.